FAQ

General/Offers

Q: Does it cost me money to receive Coffee Text offers?

No. We do not charge a fee for this subscription, it is completely FREE. Carrier charges and fees may apply.

Q: How do I order coffee after I’m texted an offer?

Just reply with the quantity you want to order and follow the prompts. You will be prompted to review your order details before you confirm and make a payment.

Q: Do I have to respond if I’m not interested in the offer?

Nope! No response is necessary if you don't want to place an order. You can simply ignore the current offer and wait for the next one.

Q: How do I stop receiving offers from Coffee Text?

To stop receiving offers from Coffee Text simply reply STOP and you will be unsubscribed. Type START to re-subscribe.

Q: How do I login to my account?

There is no username or password required to access your account, just login and enter you number. You'll receive a temporary code to access your account where you can update your profile, payment details and view past orders.

Q: How do I know which offer I'm paying for?

The latest text is the current active offer and it is available until the next offer is sent out. The offer is no longer available after you complete a purchase but you can text or email us if you want to order more.

Q: I'm already signed up so why didn't I receive the latest offer?

To protect you, carriers filter and block spam messages and sometimes good text messages are blocked too.

Our text offers are sent out every 1-2 weeks so if you haven’t received one in a while, please contact us at ————. You can always check the latest offers on ———-

Q: I just signed up, can I order from the latest offer?

Yes. If the offer is still active you will receive the offer text after you sign up. If you don't please email us at —————.

Q: What is Coffee Text's return policy?

• Coffee: Due to our limited time/quantity offers and because coffee is a food product, we cannot accept returns unless the coffee itself is not safe for consumption.  
• Equipment: We will accept returns on defective products for 30 days from the day you receive the item, otherwise there is a 20% restocking fee for all returns. Items exceeding the 30 day period are not eligible for return.

Q: Is the coffee whole bean or ground?

All the coffee we send is fresh whole bean coffee.

Q: What roast profiles should I expect?

We aim to satisfy all palates so expect light, medium and darks roasts. Also, we will feature single origin coffee and blends in addition to organic and Swiss water decaf. We will have it all.

Q: Is the coffee fresh? 

Yes! Our partners will roast your coffee within the week the coffee is being sent out. So far our roasters have roasted the coffee 1-2 days before it was shipped out to you.

Payments

Q: Is it safe to add my credit card info?

Absolutely! Our payment partner Stripe Inc. securely transacts via encrypted data on its secure servers and we do not store any credit card information on our servers. 

Q: How do I update my billing information?

You can make changes to your account details by signing into your account on ——-.

Q: My payment didn't go through?

Make sure you are entering accurate billing information that matches your credit card. If you are having trouble please contact us. 

Shipping

Q: When will I receive my order?

Expect your coffee to be picked up by our shipping partner 1-3 business days after the offer expiry date. Shipping will take approximately 1-7 business days to reach you depending on your location. Peak season, rural destinations, and weather conditions can affect delivery times.

Q: How much will shipping cost?

Shipping is based on weight, size and destination. Keep in mind that peak pricing like the holiday season will also affect shipping fees. The total fee will be displayed before you finalize your payment.

Q: What shipping methods do you offer?

We offer tracked standard ground shipping via our shipping partners like Canada Post and UPS.

Q: Do you offer free shipping?

At this time we are not able to offer free delivery on all offers, especially those with deep discounts, however you will notice we subsidize shipping fees to keep the rates lower. Some offers will offer FREE SHIPPING above a minimum dollar threshold. 

Q: Can I send the coffee as gifts to a different address?

Yes. Simply update your shipping address by logging into your account before completing an order. We will display the shipping address in your order details before you confirm and pay. Remember to change it back 🙂

Q: How do I update my shipping information?

You can make changes to your shipping details by signing into your account.

Q: I used the wrong shipping address. What do I do?

We will do our best to help you update your address but requests made after the shipping labels have been created cannot be changed. Please review your details before confirming your order. 

Q: I didn't receive my order. What do I do?

Your first option is to look up your tracking code to determine what the latest updates are. If you still cannot locate your package, please contact us. We will do our best to help you track down the shipment but we are not responsible for lost shipments once our shipping partner picks up the packages.

Q: Do you ship to the USA?

Yes we do. Shipping rates will be applied by location.